Workflow not working
# support
a
I create an assistant and then attach it to a simple workflow just to test the functionality but when i click chat with the agent to test i it i get this error "Sorry, there was an error processing your request." https://cdn.discordapp.com/attachments/1367683257688391781/1367683257973608478/image.png?ex=681579cb&is=6814284b&hm=24fb8bd89f2324971817c3c6b1c5f104ea265753b0b81d18c1c1250ccdd9cb59&
@Vapi Support Bot
v
Based on common Vapi error patterns, this issue might be related to your assistant configuration. Try checking if your assistant has the correct provider specified in the assistant overrides - adding "openai" as the provider might resolve the issue. If that doesn't work, inspect your browser's developer tools for network errors when attempting to chat with the agent, which can provide more specific error details. Sources: - [Discord discussion about assistant configuration issues](https://discord.com/channels/1211482211119796234/1333350360932421682) - [Discord discussion about troubleshooting workflow errors](https://discord.com/channels/1211482211119796234/1336399188665040968)
This error might be related to a missing "provider" field in your assistant overrides. Try adding it as "openai" in your assistant configuration:
Copy code
json
{
  "provider": "openai",
  ...other assistant settings...
}
This is a common issue when setting up assistants in Vapi, and adding the provider field often resolves the "Sorry, there was an error processing your request" error. Source: - [Discord conversation about missing provider field](https://discord.com/channels/1211482211119796234/1333350360932421682)
c
Hey, really sorry for your experience and for your customers' bad experience as well. If possible, could you record a loom video describing this error/behavior or inconsistency in the dashboard with the steps to reproduce it? That way, I can share this with my team, and we'll take a look. We'll even try to reproduce the same so we can fix it for you. Also, I'll request you to share your assistant ID.