New VAPI Assistant stuck on published
# support
w
Hi, i have created a number of VAPI Assistants and they are all stuck on published. I have followed the troubleshooting guides: - I have cleared cookies/cache - Tried a different browser - Tried incognito - Tried pasting webhook and refreshing - I have exhausted every opportunity I have seen online. Every assistant i create has been published, if i make any edits to them they do not save. Assistant ID for your ref 117c2f7b-3391-4f86-a2c1-5430296448bb
v
Based on the information I've found, try changing your transcriber as this has resolved similar issues for other users. Steps to change transcriber: 1. Go to your VAPI dashboard 2. Navigate to your assistant settings 3. Change the transcriber from Deepgram to an alternative like Whisper, Gladia, or Azure If this doesn't work, contact VAPI support at support@vapi.ai with your Assistant ID (117c2f7b-3391-4f86-a2c1-5430296448bb). Sources: - [Discord discussion about transcriber issues](https://discord.com/channels/1211482211119796234/1343612796717371393) - [Discord discussion mentioning support contact](https://discord.com/channels/1211482211119796234/1333747605628391434)
w
Hi, worked for a few seconds and then back to the same issue.
Email sent to support.
c
Hey, really sorry for your experience and for your customers' bad experience as well. If possible, could you record a loom video describing this error/behavior or inconsistency in the dashboard with the steps to reproduce it? That way, I can share this with my team, and we'll take a look. We'll even try to reproduce the same so we can fix it for you.
3 Views