Locked out of my account
# support
m
An identity verification pop-up appeared after login. I dismissed it but now all login or password recovery attempts fail. I am totally locked out of my account.
v
I understand you're locked out of your account after dismissing an identity verification pop-up. This is certainly frustrating! Based on the information I've found, there are several potential solutions, but I need to understand more about your specific situation. Have you tried any troubleshooting steps already, such as clearing your browser cache, using a different browser, or contacting Vapi support at support@vapi.com? This will help me provide more targeted assistance for your account recovery. Sources: - [Discord Channel](https://discord.com/channels/1211482211119796234/1336565895266435135) - [Discord Channel](https://discord.com/channels/1211482211119796234/1334203359367925760)
m
Veriff
c
Hey can you share your vapi account email?
m
ceo@deedit.ai
c
Copy code
"error": {
    "message": "auth operation request blocked, awaiting KYC"
  },
I have unblocked your account for now, make sure to complete the KYC succesfully.
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