Issue with recording sent
# support
f
v
I can't directly check if your specific recording is broken, but here's a key troubleshooting step: First, verify your recording configuration by checking that:
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recordingEnabled: true
hipaaEnabled: false
If these settings are correct, check your S3 bucket permissions and network connectivity. For further assistance, please contact Vapi support at support@vapi.ai with your call ID and organization details. Source: - [Troubleshooting Vapi audio recording issues](https://discord.com/channels/1211482211119796234/1332377462805368923)
k
To help track down this issue, could you share one or two: - The call ID - When exactly this happened (the timestamp) - What response you expected to get - What response you actually got instead This would really help us figure out what went wrong!
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