Message to Support:
Hi, I’m using a custom application and running into a time zone issue.
The system time (Vapi) is in UTC — for example, it was 2:59 AM UTC. When I book an appointment in my local time zone (America/Toronto), the saved time is always 4 hours ahead, matching the UTC offset. This suggests the system isn’t converting the time correctly.
I’m already passing the correct local time and setting the time zone to America/Toronto, but the booking is still off. It seems like the system may be treating the local time as UTC.
Can you confirm:
Is the system expecting appointment times in UTC or local time?
Should I be converting to UTC before sending?
Thanks!
https://cdn.discordapp.com/attachments/1368440614844235777/1368440616911896706/2025-05-03_21-33-16.mp4?ex=68183b23&is=6816e9a3&hm=4d602fbac3964afe8809d6971d2bba5e43ee8386f559a611b86e806feaabd742&