Time Zone Conversion Issue with America/Toronto in...
# support
u
Message to Support: Hi, I’m using a custom application and running into a time zone issue. The system time (Vapi) is in UTC — for example, it was 2:59 AM UTC. When I book an appointment in my local time zone (America/Toronto), the saved time is always 4 hours ahead, matching the UTC offset. This suggests the system isn’t converting the time correctly. I’m already passing the correct local time and setting the time zone to America/Toronto, but the booking is still off. It seems like the system may be treating the local time as UTC. Can you confirm: Is the system expecting appointment times in UTC or local time? Should I be converting to UTC before sending? Thanks! https://cdn.discordapp.com/attachments/1368440614844235777/1368440616911896706/2025-05-03_21-33-16.mp4?ex=68183b23&is=6816e9a3&hm=4d602fbac3964afe8809d6971d2bba5e43ee8386f559a611b86e806feaabd742&
k
Yes, you should convert your local time to UTC before sending it to avoid time discrepancies.
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