Hi, does anyone know or has successfully connected WhatsApp messages to work with VAPI agents? So for eg, the agent is able to emulate a WhatsApp business account. When a user sends a message to a Whatsapp business number it starts a conversation with an inbound agent.

What do you mean by emulate a WhatsApp business account?

Based on the information I found, there's no direct confirmation of WhatsApp integration with VAPI, but you might be able to connect them using custom tools. According to [Discord discussion](https://discord.com/channels/1211482211119796234/1333245023319494707), you can create a custom tool with VAPI that sends server requests to your backend:

javascript
// Example approach using custom tools
// 1. Create a custom tool in VAPI
// 2. Set up a webhook endpoint on your server
// 3. Process WhatsApp messages and forward to VAPI

For specific guidance, I recommend contacting VAPI support directly. Source: - [Discord discussion about custom tools](https://discord.com/channels/1211482211119796234/1333245023319494707)

So basically I want to set up a Whatsapp Business account and emulate an inbound agent which responds to user messages the same way a VAPI agent would

That's great. You would have to build a WhatsApp bot separately. But then you can just follow the same pattern or workflow as the vapi Agent in your WhatsApp workflow

Ah I see... thanks for the suggestion!

I could help you set it up if you though. We could create a WhatsApp chatbot that uses the same prompt as the vapi chatbot.

Let's move this, I'll send you a dm

checking if this is resolved/solved for you?

this is super interesting if VAPI adds support for WhatsApp chat as a channel for the Agents

You can raise an feature request for it over here: https://roadmap.vapi.ai