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Outbound Calls Not Getting Placed due to Twilio Au...
# support
t
My outbound calls are failing with "Twilio Error: Authenticate" after your UI update. I cannot find where to update Twilio API credentials in the new interface, only an option to "add a SIP trunk" is visible. Need urgent guidance on where to update Twilio credentials in the new UI. This is blocking my business operations. Screenshot attached. https://cdn.discordapp.com/attachments/1368852260104310805/1368852260498702418/chrome_ct8WMrFfNU.png?ex=6819ba82&is=68186902&hm=ea4148798e7c92642fa8aa5f227473475d049b78fe51f2d87b37dde95f86b2bb&
@Shubham Bajaj Please look into this
v
Based on your error message, this is likely due to invalid or expired Twilio credentials. Try checking the Provider Credentials page at [dashboard.vapi.ai/keys](https://dashboard.vapi.ai/keys) where you should be able to update your Twilio Account SID and Auth Token. If you can't find this option, please contact Vapi support immediately as this appears to be a UI-related issue following their recent update. Source: - [Vapi Changelog](https://docs.vapi.ai/changelog/2024/11/3)
t
This is a UI related issue. Here's a video for the reference: https://vids.synthiq.io/recordings/Q62OTIxUUeYwmpEKcNQ8
s
Hey, can you share your phone number ID?
t
Sure 38319270-7071-43e2-9eed-4f9aefe9325f
Why isn't there an option to update the Twilio Auth token in the UI @Shubham Bajaj
Hi any update team??
My business operations have come to a standstill due to the issue
Why is there no way for me to update the Twilio SID and Auth Token??
@User
Is anyone there @User
k
Set up an Elastic SIP Trunk in Twilio, then add its details in Vapi’s “Add SIP Trunk” section, as direct API credential input is no longer available..
t
But if my Auth Token has changed, I have 20+ numbers from twilio and some of them don't work on SIP but rather direct number import using the API
So in this case my existing acc just stopped working and there was no warning about that
@Shubham Bajaj
k
Changing your Twilio Auth Token without updating it in Vapi breaks number functionality, especially for API-imported or SIP-excluded numbers.. Kindly provide me your vapi registered email address
s
@Tuvlo✨ checking if this is resolved for you?
Copy code
Response: {
  "message": "Couldn't Create Twilio Call. Twilio Error: Authenticate",
  "error": "Bad Request",
  "statusCode": 400
}
Twilio is saying that it couldn't verify your credentials, so you have to delete the number first, then delete the credentials, add the credentials again, and import the number again. Let me know how it goes for you
t
I had to change the auth token due to some Twilio issue. But the funny thing is there is no option to update the Auth Token on Vapis UI
Nope it's not
k
Generate API Key and Secret in Twilio, then update them in Vapi’s assistant settings under transport configurations.
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