{ "assistant": { "name": "Emma – Autohaus Lehr", "firstMessage": "Message", "firstMessageMode": "assistant-speaks-first", "model": { "provider": "openai", "model": "gpt-4.1-mini", "temperature": 0.4, "messages": [ { "role": "system", "content": " } ], "tools": [ { "type": "transferCall", "destinations": [ { "type": "number", "number": "+4329822315200", "callerId": "+43720080788", "message": "Ich verbinde Sie nun mit unserer Werkstatt." }, { "type": "number", "number": "+43676841551650", "callerId": "+43720080788", "message": "Ich verbinde Sie nun mit dem Verkauf für Neuwagen und Finanzierung." }, { "type": "number", "number": "+43676841551550", "callerId": "+43720080788", "message": "Ich verbinde Sie nun mit der Abteilung für Ersatz- und Zubehörteile." } ], "function": { "name": "transferCall", "description": "Rufe diese Funktion nur, wenn der Anrufer ausdrücklich nach einer Weiterleitung fragt.", "parameters": { "type": "object", "properties": { "destination": { "type": "string", "enum": [ "+43676841551650", "+4329822315200", "+43676841551550" ] } }, "required": ["destination"] } } } ] }, "transcriber": { "provider": "deepgram", "model": "nova-2", "language": "de" }, "voice": { "provider": "azure", "voiceId": "de-DE-KatjaNeural" } } }

@Kings_big💫 @Shubham Bajaj quite urgent as some of my assistants are "dispatchers", so transferring calls it their main feat. I've tried different things but nothing works : always ending the call after successfully calling the transferCall tool 🤔 (last call id example : 986346b4-db00-46e5-8766-4c42a35d4420)

🔵 06:46:46:860 Transferring Twilio Call...TwiML:+xxx 🟡 06:46:47:015 Couldn't Transfer Twilio Call. Error: The requested resource /2010-04-01/Accounts/AC2a5xxxx26d1/Calls/CA3b0fxxxx2ca00a376.json was not found @thristanor can you share the complete twilio call logs related to this call?

@Jeebs from eva.be 🔵 07:17:07:066 Found Phone Number Destination. Destination: { "type": "number", "number": "+xxxx", "message": "je vous transfère à l'assistante virtuelle personnelle du docteur Corbisier", "description": "assistante virtuelle personnelle du docteur Alexandre Corbisier", "callerId": "{{customer.number}}" } 🟡 07:17:07:273 Couldn't Transfer Vonage Call. Error: Couldn't Transfer Vonage Call. Error: Request failed with status code 400 can you check with vonage team?

@Shubham Bajaj Vonage asking for the following: Please share the NCCO which you have configure on your side, so we can check further. Also we request you to please check below points- Validate your JSON payload for syntax and required fields. Wait at least 2 seconds after call creation before attempting a transfer. Check the call status before transferring; only active calls can be transferred. Ensure the destination NCCO URL is reachable and returns a valid NCCO within 5 seconds. Review the API response body for more details on the error, as it may contain a specific message about what is wrong with the request.

As I mentioned, we have a ticket previously opened with them where they stated, "It's because of their provider or vendor," and the Vonage team was asking for more call IDs. Now it's the right time to say, "The call was transferred and forwarded, but when it reached your servers, you guys said, 'Call has already ended,' so couldn't forward. Also mention that you can share another call ID if required."

@Shubham Bajaj I've received a lengthy email explanation. Should I transfer it to some email address ? Mostly advising to implement a retry mechanism : https://api.support.vonage.com/hc/en-us/articles/10359615124380-Voice-API-Bad-Request-Error-When-Ending-Calls-Immediately-After-Creation https://cdn.discordapp.com/attachments/1368872516226912257/1369333467204030506/Vonage__2800269_-_466c1fbe____Couldnt_Transfer_Vonage_Call__status_400.eml?ex=681b7aab&is=681a292b&hm=f11c751cd2a4df2e160bd24a36c6ec4e7e23e810bee66b8359b66049f48bb599&