Marcello
05/05/2025, 12:45 PMVapi Support Bot
05/05/2025, 12:47 PM[Task]
When collecting email addresses:
1. Ask: "Please spell out your email address one character at a time using 'at' for '@' and 'dot' for '.'"
2. Confirm each part: "I heard 'j-o-h-n.' Is that correct?"
3. Repeat the full email for final confirmation
This technique significantly improves transcription accuracy for email addresses.
Sources:
- [Best practices for collecting emails with an AI Assistant](https://discord.com/channels/1211482211119796234/1331353180570914878)
- [How to use prompt adjustment for collecting emails with an AI Assistant](https://docs.vapi.ai/prompting-guide)Chiranjeet Mishra
05/06/2025, 12:18 AMNika
05/12/2025, 11:46 AM