issue in updgrading from vapi free plan
# support
k
We need to updgrade from vapi free plan.how is this possible .if i add credits will the vapi free plan change @Sahil @Vapi Support Bot @Vapi
@Shubham Bajaj
v
Yes, adding credits will upgrade your free plan. To upgrade from the Vapi free plan: 1. Add your payment details 2. Purchase additional credits 3. Your wallet will automatically be upgraded to pay-as-you-go status According to [Vapi's billing FAQ](https://docs.vapi.ai/billing/billing-faq), this process transitions you from the free trial to a paid account with no interruption in service. Source: - [Vapi Billing FAQ](https://docs.vapi.ai/billing/billing-faq)
k
the documentation link is not working
@Vapi Support Bot
v
I understand you're having trouble with the documentation link while trying to upgrade from Vapi's free plan. According to the information I've found, you can upgrade by: 1. Adding payment details 2. Purchasing additional credits 3. Your wallet will then automatically upgrade to pay-as-you-go status Alternatively, you can switch to credit-based billing by clicking "Switch to Credit Based Billing" on the [billing page](https://dashboard.vapi.ai/org/billing). Have you already tried adding payment details in your Vapi dashboard? This would help me understand where exactly you're stuck in the upgrade process. Source: - [Vapi Changelog](https://docs.vapi.ai/changelog/2024/10/10)
k
ok what if i added credit and still vapi free plan is showing there @Vapi Support Bot
v
I understand you've added credits but your account is still showing the Vapi free plan. This could happen for several reasons: 1. There might be a delay in the system updating your account status 2. You might need to manually switch to credit-based billing 3. There could be an issue with how the credits were added How long ago did you add the credits to your account? This information would help determine if it's a timing issue or if we need to explore other troubleshooting steps. Source: - [Vapi Changelog](https://docs.vapi.ai/changelog/2024/10/10)
k
Message @Shubham Bajaj
s
Hi @Shubham Bajaj I have two orgs with ID: 1339afdd-b7b2-4046-9249-a5708edb2578 and 9340033b-00db-438d-a464-ceb5d8757d6e, while Auto credit was working until yesterday but currently it is throwing error "Your card does not support this kind of purchas
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