iOS call ends with error if mic permission is not ...
# support
e
On iOS, when starting a call, the mic permission pop-up will appear. If the user takes more than about 5 seconds to respond, the call ends with this error : An error occurred in this call: call.in-progress.error-assistant-did-not-receive-customer-audio Can we please allow more time for the user to grant permission?
v
I understand you're experiencing an issue where iOS calls end with the "call.in-progress.error-assistant-did-not-receive-customer-audio" error when users don't grant microphone permission within 5 seconds. While I couldn't find documentation specifically about extending this timeout, there might be workarounds. One approach mentioned in our documentation involves starting calls without requiring immediate microphone permission. Are you using the Vapi iOS SDK directly, or are you implementing it through a specific framework (React Native, Flutter, etc.)? This would help me suggest the most relevant approach for your implementation. Source: - [Discord discussion about microphone permission timeout](https://discord.com/channels/1211482211119796234/1336782522859913226)
e
Okay, great. I just had to add this to the Vapi parameters: customerJoinTimeoutSeconds: 30
k
checking if this is resolved/solved for you?
e
yes thank you
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