To use Vicidial's

name

variable in Vapi for personalized greetings like "May I talk to {{name}}?", configure Vicidial to pass the

name

variable via a SIP header (e.g.,

X-Customer-Name

) or custom field in the dialplan or API when routing calls to Vapi’s inbound DID. In Vapi, set up a Server URL webhook to capture the

name

from the call metadata and return it in the

variableValues

object. Update the Vapi assistant’s

firstMessage

to

May I talk to {{name}}?

and link it to the inbound DID. Test the integration by checking Vicidial and Vapi logs to ensure the variable is transmitted correctly, and implement a fallback message if the

name

is missing.