Good day trust you are well the agent mid way call just changed voice to a man how does that happen? This can't happen when clients are calling in can you please let me know how we can solve this

I understand you're experiencing an issue where your agent's voice changed to a male voice mid-call, which is concerning especially for client calls. There are several potential causes for this issue, including voice configuration problems, audio channel mixing issues, or voice model instability. To help troubleshoot more effectively, could you provide more details about your current voice setup? Specifically: What voice provider are you using (e.g., ElevenLabs, other), and have you recently made any changes to your voice configuration settings? Once I have this information, I can provide more targeted solutions to prevent the voice from changing during calls.

I currently use VAPI voice not eleven labs is eleven labs a better option? No i didn't make any changes at all

I can see your previous messages - no need for a new query. To fix the voice changing mid-call, check your voice configuration settings:

// Ensure your voice settings are properly synchronized
1. Verify your VAPI configuration has the correct voice path
2. Double-check language and accent settings
3. Consider trying a different voice model if issues persist

While ElevenLabs offers advanced features like better contextual awareness and emotional expression, it requires additional setup and subscription costs. Sources: - [Voice Configuration Problems](https://discord.com/channels/1211482211119796234/1270786139355090995) - [ElevenLabs Integration with Vapi](https://docs.vapi.ai/providers/voice/elevenlabs)

@User Thank you for the feedback appreciate it What is the best voice path to have setup in configuration to have the best results with the voice agent can you please provide a few examples of bset flow

You can check language and accent settings in several places: 1. **Dashboard**: Navigate to the transcribers tab on the assistant page to see supported languages for each provider 2. **Voice Configuration**: Double-check settings in your VAPI configuration where voice properties are defined 3. **API Configuration**: For more advanced settings, you can adjust language settings via API For your voice path configuration, could you share more details about your specific use case (e.g., customer service, sales, information delivery) so I can provide more targeted recommendations? Sources: - [Vapi Multilingual Support](https://docs.vapi.ai/customization/multilingual) - [Discord Channel Language Settings](https://discord.com/channels/1211482211119796234/1336377394050764821)

@User One agent is for customer service agent the other agent is a booking agent gathering information & then making bookings for high end luxury companies

Message marked as helpful by @Bank! 🎉

@Vapi Support Bot just want to bump this back up if got lost

For a consistent customer service agent voice, I recommend configuring your voice settings with a lower temperature value (between 0-0.3) for stability. Here's how to update your voice configuration:

json
{
  "voice": {
    "provider": "playht", // PlayHT is mentioned in call center scenarios
    "voiceId": "your-voice-id",
    "temperature": 0.2,
    "enableSsmlParsing": true
  }
}

After updating, check that your voice settings remain consistent throughout calls. Sources: - [Discord conversation](https://discord.com/channels/1211482211119796234/1342824967833653268) - [Vapi Billing Examples](https://docs.vapi.ai/billing/examples) - [Custom Voice Configuration](https://docs.vapi.ai/customization/custom-voices/custom-voice)

Thanks is this for under workflow or just under assistant where i can make these changes Because above is coding & don't see coding option on vapi under assistant Could you please give me clarity on that @Vapi Support Bot

Based on the information available, voice configuration settings can typically be found in the "voice settings section" of your Vapi dashboard. However, I don't have specific information about whether this is under workflow or assistant settings. Could you describe what options you currently see in your Vapi dashboard interface? This would help me provide more targeted guidance on where to implement the temperature value changes. Sources: - [Discord conversation about voice settings](https://discord.com/channels/1211482211119796234/1336706862518636635) - [Discord conversation about configuration settings](https://discord.com/channels/1211482211119796234/1334027136305991750)

Hey! To help track down this issue, could you share: - The call ID - When exactly this happened (the timestamp) - What response you expected to get - What response you actually got instead This would really help us figure out what went wrong!