Hello! I'm exploring the new Workflow
# office-hours
c
Hello! I'm exploring the new Workflow beta and comparing it to single prompt as well as comparing to Retell's conversation builder. At the moment, I'm struggling a bit with the rigidity of the workflows but not sure if I'm using it correctly! 😓 A couple examples I'm struggling with: * Part of the conversation may include a node that's purpose is to share information and then see if the individual has any questions. If they don't, proceed to the next node. The way to do that seems like AI condition on the
say
node that either passes to the next step or another node that can give the answer. But what if the person has multiple questions? Seems like there's no good way to allow for that. Contrast - Retell has what's called "transition" cases on a node that allow you to define when to proceed to the next step. Otherwise, it remains at that step and does it's best to resolve. Are gather nodes the solution to this? * Similarly, what if we want to ask a question and only proceed if we get a valid answer? Is that a required gather? Let me know if I'm using it wrong or if there's a better location for this message! Thanks in advance!
s
ccing: @Kings_big💫
k
Use a Say node followed by a Gather node with AI Conditions to loop back until the user is done, for required valid input, use a Gather node with validation and conditions to repeat the prompt until a valid response is given..

https://youtu.be/QQTCep9Gz_Y?si=dCfwBGHVPiPp122oâ–¾

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