This is a sample call: ec5701e6-653f-4060-9b32-106aadf3ff22 In that call ID, tool trigger() is never executed. It's added as tool and its beeing working for 2 months. Now it stopped working, randomly. Sometimes it works, others not. This started 2 days ago. We tried changing the model to Gemini, the transcriber to Nova 3, the voice to Elevenlabs Turbo 2.5 and the issue persists, randomly. It seems the agent doent understands when speaking in realtime. But the transcription in text is correct. Are we doing something wrong? Something changed on your side? How can we solve this? We are worried because we are about to lose a customer.

I'm sorry to hear that you're experiencing this issue, especially after things were working smoothly for so long. It sounds frustrating, especially with the random nature of the problem and the timing. I understand how important it is to have reliable tool triggering, and it's good to know that your transcriptions are coming through correctly. If you have any more details or patterns you've noticed, feel free to share them—sometimes even small observations can help narrow things down. You're not alone in wanting to get this resolved quickly!

I see that you are using gemini 2.0 as your model. We suggest using OpenAI or Anthropic models for performing toolCalls