Vapi Flutter SDK Timeout Issue
# support
h
Hi, we are trying to integrate VAPI in our app with the help of Vapi flutter SDK, but we are getting timeout issues randomly while starting the web call. We have increased the timeout to 50 seconds, but still call does not connect. It gets stuck. I am attaching two logs, one for success and one for failure case. Can you please help me debug the root cause of this issue. Success Logs are when VAPI joins the calls successfully. Failure Logs are when we are unable to start vapi call. Please let me know if any additional info is need from my end. https://cdn.discordapp.com/attachments/1370362599732154468/1370362599828488222/Success_Console_Logs?ex=681f391f&is=681de79f&hm=a9fcf1f69e3bf424fef1bb4f98bc8191750e9a93bd7efa644a1bfd732b9eb79d& https://cdn.discordapp.com/attachments/1370362599732154468/1370362600214368387/Failure_Console_Logs?ex=681f391f&is=681de79f&hm=93ac4f9e83e36718c5bd47e7e62dee8fe4033236ee58c902ae870253257dd74d&
v
Hey! To help track down this issue, could you share: - The call ID This would really help us figure out what went wrong!
h
@Shubham Bajaj Hi, we're intermittently encountering this issue during call initiation. In some cases, a callId is generated even when the call fails to connect. In other cases, no callId is generated at all. Here are some callIds where the call failed to start but a callId was still generated: 89a1e8e6-2163-4879-ba99-40c1c2dc9eff df659c7c-34df-49d3-bb6f-1d353a3b6fad 83c40e06-e748-4c1b-ba6d-bb3f4fc1ae15 bc83a9d5-e8dd-40ad-96fa-0c037c5f1ae6 90902b54-bc59-445b-97b0-661f7fe40927 For all of these calls, the VAPI dashboard shows the error: "An error occurred in this call: call.in-progress.error-assistant-did-not-receive-customer-audio" This seems to only occur at the time of call initiation. Once a call is successfully connected, it never fails due to this error, even if network conditions are poor. That makes us suspect it might not be purely a network issue, and could be related to how daily_flutter handles call startup. Could you help us investigate whether this is an issue on the SDK side or something misconfigured in our integration?
v
Hey, Could you please schedule a brief call at your convenience so we can discuss this matter in detail? Kindly use the following link to book a suitable time: .