Issue with custom customer name.
# support
k
How do i create a call in which instead of giving my name to the agent . agent say's the name of the user instead which is already in my database. What i want to do is that the agent should call the names in my database automatically. I looked it in this, but this for when customer is calling the agent. instead for the agent which is calling the user. https://docs.vapi.ai/assistants/personalization
v
Thanks for your question! Based on the information available, I don't have details on how to set up the agent to automatically use the user's name from your database during outbound calls. If you have any other questions or need clarification on a different aspect, feel free to ask!
Thanks for your question! Based on the information available, I don't have details on how to set up the agent to automatically use the user's name from your database during outbound calls. If you have any other questions or need clarification on a different aspect, feel free to ask!
k
@Vapi
@Shubham Bajaj
k
Use dynamic variables like {{name}} in prompts and pass the user’s name via the assistantOverrides parameter when initiating the call, with the name fetched from your database.
m
@Kings_big💫 @Shubham Bajaj I can see the value of {{name}} variable in the API logs but the bot is not pronouncing these during the call. What do you think could be the issue here?
k
Hey! To help track down this issue, could you share: - The call ID - When exactly this happened (the timestamp) - What response you expected to get - What response you actually got instead This would really help us figure out what went wrong!