Hi guys, having some problem setting up call forwarding. Hoping to get some help here:
My configuraton:
* Registered a number via vapi and connected it to an assistant
* Created a tool “transferCall” (Single destination, No params, No conditions)
* Added tool to the assistant
* Simplified the assistant prompt to just use the “transferCall” to forward the call to the destination
Testing:
* Use “Talk to Assistant” feature from Vapi platform to call the assistant and ask to transfer the call
* What happened:
- the call ended immediately and after I ask fro the transfer but the call was not forwarded to my phone
- I check the log and it contains the following two
{
"role": "tool_calls",
"time": 1747054521691,
"message": "",
"toolCalls": [
{
"id": "call_hog3f8XAhSy1bs8MYhKWszS2",
"type": "function",
"function": {
"name": "transferCall",
"arguments": "{\"destination\": \"+33688990475\"}"
}
}
],
"secondsFromStart": 6.866
}
{
"name": "transferCall",
"role": "tool_call_result",
"time": 1747054523130,
"result": "Success.",
"toolCallId": "call_hog3f8XAhSy1bs8MYhKWszS2",
"secondsFromStart": 8.305
}
So it seems that the tool call succeeded but no call was forwarded. Has anyone seen this issue before? could that be I am trying to forward to a France number?