Hi! I suddenly find my agents not talking during the call although if I listen to the recording I can listen both the customer and the agent. Customers are not being able to listen to agent voice though. I am getting no errors and haven't made any changes in my config. Is it something on your end? It's quie urgent since I'm missing over 3.000 calls today because of this 😦

I'm sorry to hear you're experiencing this issue, especially with so many calls being affected. I understand how urgent and frustrating this must be, particularly since you haven't made any changes and there are no errors showing. Thank you for sharing these details—your description is very clear and helpful.

Here are some callIds: 2e834708-b9ff-4252-8d7d-b8093d86a5c6 26ba5d6e-1043-4648-bd77-c6b4e54c2571 930e9372-12dc-49c6-9335-20feb1514383 Also i'm using twilio as a telephony provider if that helps in any way

Looking into it

Thanks @Kings_big💫