Unable to see the Transcript and other data in Cal...
# supportp
PrinceUstad
05/12/2025, 3:11 PMHi Guys,
I'm been using for Vapi for months now, I created some Vapi agents for my clients, and now I'm trying to build them on my account for further testing.
But, now in my account, I'm unable to see the transcripts, summary, recording url in the call logs, I even tried using "List Calls" api, even that didn't have these details
Please have a look into it.
Thank you.
PrinceUstad
05/12/2025, 3:11 PMHere's my org id: 92c467a1-02dd-40c1-8f1a-d7d51d2278b5
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Vapi Support Bot
05/12/2025, 3:11 PMThank you for sharing the details of your experience. I understand how important it is to have access to transcripts, summaries, and recording URLs in your call logs, especially when testing and building with Vapi. While I don't have specific information on why these details might be missing at the moment, your feedback is valuable and highlights an important aspect of the platform's functionality.
Vapi Support Bot
05/12/2025, 3:11 PMThank you for sharing the details of your experience. I understand how important it is to have access to transcripts, summaries, and recording URLs in your call logs, especially when testing and building with Vapi. While I don't have specific information on why these details might be missing at the moment, your feedback is valuable and highlights an important aspect of the platform's functionality.
Vapi Support Bot
05/12/2025, 3:11 PMThank you for sharing the details of your experience. I understand how important it is to have access to transcripts, summaries, and recording URLs in your call logs, especially when testing and building with Vapi. While I don't have specific information on why these details might be missing at the moment, your feedback is valuable and highlights an important aspect of the platform's functionality.
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PrinceUstad
05/12/2025, 5:51 PMHi @Shubham Bajaj,
Could you please have a look into this, it's a little urgent
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Kings_big💫
05/13/2025, 6:49 AMLooking into it
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PrinceUstad
05/13/2025, 2:24 PMHi @Kings_big💫,
Did you find out what the issue is?
Thank you.
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Kings_big💫
05/13/2025, 3:43 PMNot yet
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PrinceUstad
05/14/2025, 8:14 AMHey @Kings_big💫 ,
Any update?
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PrinceUstad
05/15/2025, 3:00 PMThere are no free slots in this month Kyle
PrinceUstad
05/15/2025, 3:00 PMGuys, need to get this done ASAP
Without this one solved, I can't start my campaign, I can't run the automations that calls back who didn't pickup, store summary, get call recordings etc
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Shubham Bajaj
05/16/2025, 2:14 AM@PrinceUstad Apologies for your bad experience and delayed responses. This issue will be fixed by the end of this week, so don't worry on that part. It's a dashboard issue, not an API, so you are secured, and your data is also secured.
Shubham Bajaj
05/16/2025, 2:16 AM@PrinceUstad I have made a change to your organization or Org ID. I have changed your channel from daily to weekly. What you have to do next is clear your browser memory related to API.AI and then log in to the dashboard. This may not guarantee that you will see the call logs and transcripts, but this will ensure that the dashboard will work for you. As I already mentioned, this issue will be fixed by this weekend
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PrinceUstad
05/16/2025, 4:08 AMHi @Shubham Bajaj, Thanks for responding
and when you say browser memory related to API.AI, do you mean clearing my Browser Cache?
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Praveen
05/17/2025, 4:16 AMYes, please clear your browser cache for better dashboard functionality