Are ElevenLabs pronounciation supported?
# support
a
Did not see in Vapi docs. Looking to use "Alias" pronounciation dictionary. https://elevenlabs.io/docs/conversational-ai/customization/voice/pronunciation-dictionary
v
I wasn't able to find any information about whether ElevenLabs pronunciation or the "Alias" pronunciation dictionary is supported in Vapi. If you have any other questions or need clarification on something else, feel free to ask!
I wasn't able to find any information about whether ElevenLabs pronunciation or the "Alias" pronunciation dictionary is supported in Vapi. If you have any other questions or need clarification on something else, feel free to ask!
t
Yes it is. I gave claude-3.7 my vapi code and gave it that link to eleven labs documentation and told it to update the code to say the name phonetically.
k
Vapi doesn’t yet document support for ElevenLabs’ “alias” pronunciation dictionaries, but you can likely use them by uploading the dictionary to ElevenLabs and assigning the customized voice to your Vapi assistant.
a
Hey @User any advice on this?
k
checking if this is resolved/solved for you?
j
@amir does it work on your end ? I just tested and it failed, I've opened a ticket for this
v
Hi, First off, we want to sincerely apologize for the delay in getting back to you. We understand how frustrating it is to wait - especially when you're counting on us - and we owe you a clear explanation of what’s been happening and how we’re addressing it. Over the past few weeks, we've seen a significant increase in support requests. While this reflects exciting growth, it has also stretched our small team and exposed some real challenges in scaling our support operations. To improve your experience, we’ve taken a step back to reassess our approach. Here’s what we’re implementing: - Smarter Support Through Automation: We’re investing in our AI support systems to help you resolve issues more efficiently. Soon, our support bot will offer expanded capabilities, making it easier to access accurate, instant help—particularly for common or repetitive queries. - Expanding the Support Team: To meet growing demand, we’re adding 2–3 new team members focused on managing support volume and improving response times. - Prioritized SLAs for High-Usage Accounts: We’re introducing service level improvements for users who are growing with us: - Accounts with usage over 1,000 minutes/month will receive prioritized support. - For all general inquiries, we’re establishing a standardized 48-hour response time. We’re confident these steps will lead to faster, more reliable support and help us better serve you as you grow with us. Also, in case you still need help with this ongoing ticket, do let us know, and we will help you get this resolved as soon as possible. Thank you for your continued patience and for being part of our journey. Warm regards, Vapi Team