The call data isn't being transferred through the ...
# supporth
Hamid
05/12/2025, 5:10 PMIn the Server URL section, I entered the Make webhook link, but the issue I'm facing is that when the call is routed from GoHighLevel to Vapi to contact the lead, the call data isn't sent to the link I set in the Server URL.
However, when I make a test call directly via the Vapi dashboard as a web call, the call data is successfully sent to the Server URL.
https://cdn.discordapp.com/attachments/1371534964247625728/1371534964566528010/image.png?ex=68237cf9&is=68222b79&hm=d79b9b0cd18bc6768dedf77c448d2768f97204ca085b426022c06b425f60b3cf&
v
Vapi Support Bot
05/12/2025, 5:10 PMI understand you're experiencing an issue where call data isn't being sent to your Server URL when routing calls from GoHighLevel to Vapi, even though it works when making test calls directly from the Vapi dashboard. Based on the information available, I don't have specific details or documentation that explain why this difference in behavior is occurring or how to resolve it. If you have any additional details or context, feel free to share them, and I'll do my best to help with the information provided.
Vapi Support Bot
05/12/2025, 5:10 PMI understand you're experiencing an issue where call data isn't being sent to your Server URL when routing calls from GoHighLevel to Vapi, even though it works when making test calls directly from the Vapi dashboard. Based on the information available, I don't have specific details or documentation that explain why this difference in behavior is occurring or how to resolve it. If you have any additional details or context, feel free to share them, and I'll do my best to help with the information provided.
Vapi Support Bot
05/12/2025, 5:11 PMThanks for sharing the details about your setup and the issue you're experiencing. Based on the information available, I don't have specific documentation or details explaining why the call data isn't being sent to your Server URL when routing calls from GoHighLevel to Vapi, even though it works when making a test call directly from the Vapi dashboard. If you have any additional details or error messages, feel free to share them, and I'll do my best to help further.
Vapi Support Bot
05/12/2025, 5:11 PMThanks for sharing the details about your setup and the issue you're experiencing. Based on the information available, I don't have specific documentation or details explaining why the call data isn't being sent to your Server URL when routing calls from GoHighLevel to Vapi, even though it works when making a test call directly from the Vapi dashboard. If you have any additional details or error messages, feel free to share them, and I'll do my best to help further.
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Hamid
05/12/2025, 5:17 PMIn the Call Logs, for the calls that were transferred from GoHighLevel, it says "no assistant assigned" in the Assistant Column.
Hamid
05/12/2025, 5:22 PM@User
Hamid
05/12/2025, 5:22 PM@Vapi Support Bot
v
Vapi Support Bot
05/12/2025, 5:23 PMThanks for sharing the update about the Call Logs showing "no assistant assigned" for calls transferred from GoHighLevel. This detail could be important in understanding why the call data isn't being sent to your Server URL. At this time, I don't have specific information or documentation that explains this behavior or how to resolve it, but your observation about the Assistant Column is helpful for further troubleshooting.
Vapi Support Bot
05/12/2025, 5:23 PMThanks for sharing the update about the Call Logs showing "no assistant assigned" for calls transferred from GoHighLevel. This detail could be important in understanding why the call data isn't being sent to your Server URL. At this time, I don't have specific information or documentation that explains this behavior or how to resolve it, but your observation about the Assistant Column is helpful for further troubleshooting.
Vapi Support Bot
05/12/2025, 5:23 PMThanks for sharing that detail about the Call Logs showing "no assistant assigned" for calls transferred from GoHighLevel. While I don't have specific information explaining why this is happening or how it might affect the transfer of call data to your Server URL, it's helpful to know this difference compared to test calls made directly from the Vapi dashboard. If you have any other observations or details, feel free to share them!
Vapi Support Bot
05/12/2025, 5:23 PMThanks for sharing that detail about the Call Logs showing "no assistant assigned" for calls transferred from GoHighLevel. While I don't have specific information explaining why this is happening or how it might affect the transfer of call data to your Server URL, it's helpful to know this difference compared to test calls made directly from the Vapi dashboard. If you have any other observations or details, feel free to share them!
k
Kyle
05/13/2025, 1:26 PMHey! To help track down this issue, could you share:
- The call ID
- When exactly this happened (the timestamp)
- What response you expected to get
- What response you actually got instead
This would really help us figure out what went wrong!