endcall prompt or tech issues.
# supportb
brucey007
05/13/2025, 9:36 AMI am having problems with VAPI ending correctly,
I am testing with the web version, but I will be using Twilio eventually
Sometimes it does not end, and sometimes it repeats the ending.
Whatever I try, it does not seem to be consistent for me to send to the customer for approval.
I have attached a copy of the prompt and also two screenshots for you to look at.
Please, could someone help me resolve these issues?
CallID - a919e823-4e27-44ab-8b45-c67bce8db562
https://cdn.discordapp.com/attachments/1371783222270099588/1371783222547185674/Screenshot_from_2025-05-13_19-31-49.png?ex=6824642e&is=682312ae&hm=3e36c30490a4180ecdff78a9d93fca9e4d8b296005eea01a050f348bdf6fd8c1&
https://cdn.discordapp.com/attachments/1371783222270099588/1371783222903705650/Screenshot_from_2025-05-13_19-32-17.png?ex=6824642e&is=682312ae&hm=1f78992f3769d38a4edec7ab8a9fdd3e64733e1da36abcb06c3dcccae8283410&
https://cdn.discordapp.com/attachments/1371783222270099588/1371783223146709064/Copy_of_Stronghold_advice_VAPI_demo_without_appointment_booking_2.pdf?ex=6824642e&is=682312ae&hm=68fa86bbc227be452330f1f4678b3edde020c58a0fe41c3577d93ca2fff94143&
v
Vapi
05/13/2025, 6:37 PMHey! To help track down this issue, could you share:
- When exactly this happened (the timestamp)
- What response you expected to get
- What response you actually got instead
This would really help us figure out what went wrong!
b
brucey007
05/13/2025, 9:56 PMWhen exactly this happened (the timestamp)
copy of call ID a919e823-4e27-44ab-8b45-c67bce8db562
What response you expected to get -
> “Thank you, \[Name]. Based on our conversation, I think you’d benefit from our free superannuation review. An Australian-registered financial company will be in touch soon. Have a great day!”
>
What response did you get instead?
Sometime it says - Goodbye, then moves to the end message as above
end of transcript -
User
Yes.
AI
Thank you, John. Which current state do you reside in?
User
Queensland.
AI
Thank you, John. Do you give consent for an Australian financial company to contact you?
User
Yes.
AI
Thank you, John. Based on our conversation, I think you'd benefit from our free superannuation
AI
review. An Australian registered financial company will be in touch soon. Have a great day. Give me a moment.
AI
Thank you, John. Based on our conversation, I think you'd benefit from our free superannuation review, An Australian registered financial company will be in touch soon. Have a great day.
brucey007
05/14/2025, 2:06 AMWhen exactly this happened (the timestamp)
copy of call ID a919e823-4e27-44ab-8b45-c67bce8db562
What response you expected to get -
“Thank you, [Name]. Based on our conversation, I think you’d benefit from our free superannuation review. An Australian-registered financial company will be in touch soon. Have a great day!”
What response did you get instead?
Sometime it says - Goodbye, then moves to the end message as above
end of transcript -
User
Yes.
AI
Thank you, John. Which current state do you reside in?
User
Queensland.
AI
Thank you, John. Do you give consent for an Australian financial company to contact you?
User
Yes.
AI
Thank you, John. Based on our conversation, I think you'd benefit from our free superannuation
AI
review. An Australian registered financial company will be in touch soon. Have a great day. Give me a moment.
AI
Thank you, John. Based on our conversation, I think you'd benefit from our free superannuation review, An Australian registered financial company will be in touch soon. Have a great day.