VAPI ending a call prematurely after 8mins 44 secs...
# support
t
This has occured a few times recently. Your server rejected
transcript
webhook. Error: Request failed with status code 404
v
Thanks for sharing these details. I see that your calls are ending after 8 minutes and 44 seconds, and that your server is returning a 404 error when VAPI tries to send the
transcript
webhook. The 404 error suggests that the endpoint VAPI is trying to reach for the transcript webhook might not exist or is not accessible. If this has been happening repeatedly, it could be related to how the webhook endpoint is set up or how VAPI handles call duration and webhook delivery. Let me know if there are any other details you can share about your webhook configuration or recent changes to your setup.
Thanks for sharing these details. I see that your calls are ending after 8 minutes and 44 seconds, and that your server is returning a 404 error when VAPI tries to send the
transcript
webhook. The 404 error suggests that the endpoint VAPI is trying to reach for the transcript webhook might not exist or is not accessible. If this has been happening repeatedly, it could be related to how the webhook endpoint is set up or how VAPI handles call duration and webhook delivery. Let me know if there are any other details you can share about your webhook configuration or recent changes to your setup.
v
Hey! To help track down this issue, could you share: - When exactly this happened (the timestamp) - What response you expected to get This would really help us figure out what went wrong!
t
It occured at the end of the call 8:44 the call was closed. This in the logs: 'Your server rejected
transcript
webhook. Error: Request failed with status code 404' is scattered repeatedly throughout the call I was expecting the call to go on for a minimum of 20 minutes which is when we automatically close the call.
v
Hey, Could you please schedule a brief call at your convenience so we can discuss this matter in detail? Kindly use the following link to book a suitable time: .