VAPI OUTAGE??
# supports
slickVik
05/13/2025, 5:51 PM@Shubham Bajaj we are seeing many calls failing due to unknown failures. please can we get an eta on when the service will be back up?
https://cdn.discordapp.com/attachments/1371907702837739710/1371907703248654366/Screenshot_2025-05-13_at_12.50.08_PM.png?ex=6824d81d&is=6823869d&hm=4e1a10249a722508aa082b25785505cf125b907c396a1419d73b255323a6568e&
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Vapi Support Bot
05/13/2025, 5:51 PMThank you for sharing these details and highlighting the issues you're experiencing with call failures and unknown errors. I understand how disruptive this can be. At the moment, I don't have information available regarding the current status of the Vapi service or an estimated time for resolution. If any updates become available, I'll be sure to share them.
Vapi Support Bot
05/13/2025, 5:51 PMThank you for sharing these details and screenshots. I understand how disruptive it can be to experience unknown errors and failed calls. While I don't have any updates or information about the current service status or an estimated time for resolution, your report is valuable and highlights the issues being faced.
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George | Novosapien
05/13/2025, 5:53 PMsame errors for me on outbound calls
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slickVik
05/13/2025, 5:54 PM@George | Novosapien could you report the outage on the report outage channel?
slickVik
05/13/2025, 5:54 PMI think they will try to look into it if enough people do it
slickVik
05/13/2025, 5:54 PM@malik
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gzqq
05/13/2025, 5:55 PMi did already
gzqq
05/13/2025, 5:55 PMgetting the same issue
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malik
05/13/2025, 5:56 PMYeah same
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George | Novosapien
05/13/2025, 6:11 PMseems to be back now for me
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Mergen
05/13/2025, 6:39 PMI lost a customer during a demo because of that...
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Kyle
05/14/2025, 2:57 PMHey! To help track down this issue, could you share:
- The call ID
- When exactly this happened (the timestamp)
- What response you expected to get
- What response you actually got instead
This would really help us figure out what went wrong!