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Help with calls being transferred on the other end
# support
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Jonathan
05/13/2025, 10:25 PM
How do I deal with being transferred and getting the assistant to then start again but also not drop the call while waiting?
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Evan Mendenhall - Founder
05/13/2025, 10:59 PM
Inside the assistant settings scroll down to Call TImeout Settings and increase it to 60 seconds or something. That should work, it worked for me.
https://cdn.discordapp.com/attachments/1371976662543110295/1371985228004069406/image.png?ex=68252050&is=6823ced0&hm=33df69062bab3ff77aa6f00cb78328027f63319b8b41679cae0b6fecd26abd2a&
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Jonathan
05/13/2025, 11:38 PM
Thank you ! Will the assistant start again after being transferred or will I need more logic for that?
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EMMANUEL
05/14/2025, 9:31 AM
Start again, you mean continue the script after transferring calls
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Jonathan
05/14/2025, 9:57 AM
Yeah I mean it will need to introduce itself again and run through the questions when it gets to the appropriate person
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EMMANUEL
05/14/2025, 10:57 AM
More like it should brief the person receiving the transfer about the call discussion with the assistant before ending the call right?
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Kyle
05/15/2025, 3:05 AM
checking if this is resolved/solved for you?
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