So I was thinking about how someitmes the AI voice can sound a bit general and unfeeling and not like how humans subconscionly mirror one another. That way the customer feels like they are talking to someone more like them. Familiarity is something that would help with people accepting talking to one of your agents better. Here in Texas if someone up North calls a real corn fed southern boy they are more likely to be on alert, irritated and not want to talk to them out of their own personal bias. So if the agent was having a convo with someone with a thicker southern accent after a few responses back and forth could the agent start to learn their speech paterns and then mimic the accent and maybe ad in a few yall's from time to time instead of a general you all?