Voice Issues in calls using VAPI voices
# support
g
An error occurred in this call: call.in-progress.error-providerfault-eleven-labs-500-server-error Call ID 3ccb46cc-88c2-4f11-ad7a-17ee726f0c02
v
Thanks for sharing the details! I couldn't find enough info about the error code
call.in-progress.error-providerfault-eleven-labs-500-server-error
in our resources, so I'm escalating this to our support team to get you a more accurate answer. Hang tight—someone will get back to you soon!
v
Message marked as helpful by @gzqq! 🎉
a
Hey, Could you please schedule a brief call at your convenience so we can discuss this matter in detail? Kindly use the following link to book a suitable time: .
a
Today I faced the same issue, anyone has any clue about why this happens? My call ended with a
call.in-progress.error-providerfault-eleven-labs-500-server-error
reason. Call ID
b18e06c3-4b36-4338-b540-f8a01c926f78
Anything?
a
This ticket has been marked as solved, and as a result, you will no longer receive any further responses. Kindly create a new support ticket to escalate your inquiry. 
g
lol
who solved it?
@adrivelasco did you get an answer?
a
It was from 11labs side. Not from our end.
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