What features you want?
# general-englishj
John Smith
05/15/2025, 3:58 PMWhat features you want?
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tmumfo
05/15/2025, 4:10 PMI am looking to receive an inbound call from my customers (I run a moving business) that will be able to gather basic move information from my call script which I have uploaded in the KB and the prompt. It will then analyze the call and populate variables of the move like address, name, phone number, etc. It will take these variables and pass them into the database. It will also need to trigger a webhook that will send a slack message to alert me that a call is about to be transferred to respond if I am available. It would then receive the response and transfer if the response is received. If no response it will keep the customer on the line for a few minutes answering questions.
Worst case it could just transfer the call over to our team without function calling but it would need to send a slack message when the call is transferred so that the variables could be sent over.
tmumfo
05/15/2025, 4:11 PMWe could have manager analyzing the call and responding to questions that tell the assistant if it is doing a good job or not and help it answer the questions that it might have rather than baking everything into the one prompt too. I think better understanding the squads and functions would be helpful and seeing how other people are using them.
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alexrb1
05/15/2025, 4:35 PMyou don't need to analyze the call. vapi shouldbe able to "gather" all info during the call. In your tool, set up the Parameters you want and it will put all tha tinfo into the wehbook
https://cdn.discordapp.com/attachments/1372604112981590057/1372613437665972335/image.png?ex=68276961&is=682617e1&hm=39cb2954872c33c9aab0f7e703a4f2fe21a4e5745c008200efde5b63ee07ae60&
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tmumfo
05/15/2025, 7:01 PMThanks @John Smith would love to chat more. Will shoot you a DM
tmumfo
05/15/2025, 7:04 PM@alexrb1 I was toying with this but the parameters weren't coming in clean it was struggling to pull these for some reason. Maybe I need a better way of prompting for the params that explicitly says how to gather these?
Also for function calling is there a way to trigger functions mid call to fire the webhook to essentially do "actions" on the call like a typical sales rep? Thinking of possibly loading in the parameters and passing them when all are complete and allowing someone on the squad to basically be cchecking that the params are all collected and look correct.
Im not sure if what I am talking about is on the extremely complex side or even possible out of the box with squads and functions which I guess is why I was hoping to talk to someone and see how they are using it haha
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alexrb1
05/15/2025, 7:21 PMexactly is it all in the prompt. Yes. you can have i tin the prompt, at the point that you need to fire off the tool. You said you had a robust prompt, but maybe it too over engineer and it gets lost.
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