Cannot access dashboard
# supporta
Anian
05/15/2025, 9:52 PMHello, I cannot seem to move on from this screen after signup no matter what I do. I tried with different browsers and not one of them is working. Can anyone help me resolve the issue?
https://cdn.discordapp.com/attachments/1372693202896945172/1372693203228033125/image.png?ex=6827b3ab&is=6826622b&hm=4d72b594fba1d2ba071be45d39ae2234cf76722a481ad73acadec813a26de368&
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Vapi Support Bot
05/15/2025, 9:53 PMThanks for sharing all those details and trying different browsers already! I couldn't find any specific info about being stuck on the "Where did you hear about us?" screen after signup. General troubleshooting steps like clearing cache, using incognito mode, or disabling browser extensions are usually recommended, but it sounds like you've already tried most of these ([source](https://discord.com/channels/1211482211119796234/1258340474243121283)). I'm escalating this to our support team so a human can take a closer look and help you out!
Vapi Support Bot
05/15/2025, 9:54 PMIt looks like this issue may require support intervention, as users have reported being unable to move past the "Where did you hear about us?" screen even after trying different browsers and clearing cache.
Next step:
Please contact support and provide your account email so they can investigate and help resolve the issue for you.
If you have already tried clearing your cache and using incognito mode, support will need your details to look into the problem further ([source](https://discord.com/channels/1211482211119796234/1336607973576933420)).
Source:
- [Discord user reports and troubleshooting steps](https://discord.com/channels/1211482211119796234/1336607973576933420)