Cannot Load Assistants in Dashboard
# supportr
Ron Martinez
05/16/2025, 1:59 PMGetting this error message. Tried on two different browsers, reloaded, etc.
Something Went Wrong!
undefined is not an object (evaluating 't.smartEndpointingPlan')
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Ron Martinez
05/18/2025, 4:00 PMThanks. However per your calendly you have no times available till June 24th. VAPI Dashboard is unusable to me now, and I need access to support our business development, which will be mutually beneficial, I believe (likely to lead to enterprise relationship). But even if that weren't the case, the product is seriously hobbled. I seem to still have API access, but do need Dashboard access to Assistants as well. Can you not help help me get access back via DM?
Ron Martinez
05/18/2025, 4:02 PMStill cannot access Assistants. A VAPI team member kindly offered to schedule a call, but his schedule has no openings till June 24th, well after I'd have to find an alternative to VAPI if I continue to not be able to access Assistants in the Dashboard. cc: @Shubham Bajaj @VAPI Tech
Ron Martinez
05/18/2025, 4:36 PMI puzzled it out. Apparently there has been a change to the Assistant data structure, and a "smartEndpointingPlan" parameter needs to created and set in my assistants. If there was a notification of this, I missed it. Since the Dashboard doesn't allow me to load any assistants, will have to do this via API.
c
Chiranjeet Mishra
05/19/2025, 6:31 PMAPI is definitely the most customizable experience and if you would like any assistance with setup or troubleshooting regarding this, please let us know.
Chiranjeet Mishra
05/19/2025, 6:32 PMAlso can you send a loom screen recording for the dashboard issue where your assistants aren't loading?
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Ron Martinez
05/23/2025, 6:54 PMI don't use loom but I'll get you a screenshot here. I have set up an api call that adds the smartEndpointingPlan to my assistants (also created via API call) and they will now load in the Dashboard.
v
Vapi Support Bot
05/23/2025, 6:56 PMTo resolve the Dashboard loading error, update your assistants via the API to include the new
smartEndpointingPlan Copy code
json
{
"startSpeakingPlan": {
"smartEndpointingPlan": { "provider": "vapi" }
}
}r
Ron Martinez
05/23/2025, 6:57 PMThanks Bot. This is how I figured it out, by looking at the ChangeLog. The error message could be more informative though. Would have saved me a day and a half of scratching around to find out what's wrong.
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Vapi Support Bot
05/23/2025, 6:58 PMIt looks like your assistants are now loading, but you're seeing a new error about
transcriptionEndpointingPlantranscriptionEndpointingPlanstartSpeakingPlansmartEndpointingPlanVapi Support Bot
05/23/2025, 6:59 PMTo resolve the dashboard loading error, ensure each assistant's
startSpeakingPlansmartEndpointingPlantranscriptionEndpointingPlan Copy code
json
"startSpeakingPlan": {
"waitSeconds": 0.4,
"smartEndpointingPlan": { "provider": "vapi" },
"transcriptionEndpointingPlan": {
"onPunctuationSeconds": 0.1,
"onNoPunctuationSeconds": 1.5,
"onNumberSeconds": 0.5
}
}c
Chiranjeet Mishra
05/24/2025, 9:02 AMGlad the issue was resolved. Please reach out to us if you have any other questions regarding this issue
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Ron Martinez
05/24/2025, 4:03 PMThank you! Would suggest more informative messages, particularly for breaking changes. Appreciate the help.
v
Vapi Support Bot
05/24/2025, 4:03 PMThank you so much for your feedback! Clearer and more informative error messages are really important, especially when there are breaking changes. Your suggestion is appreciated and will help improve the experience for everyone. If you have any more thoughts or ideas, feel free to share!
Vapi Support Bot
05/24/2025, 4:03 PMThank you so much for your feedback and for sharing your experience. Your suggestion about making error messages more informative—especially around breaking changes—is really valuable and will help improve the experience for everyone. We're glad you were able to resolve the issue!
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