Disabled Publish Button
# support
l
What are some reasons why the Publish button would be disabled after I make a change? All I did was add my server URL in the "Messaging" accordion. In fact, sometimes, just clicking open the messaging accordion in the assistant setting will cause this error. https://cdn.discordapp.com/attachments/1372984764914471025/1372984765526970388/Screenshot_2025-05-16_at_1.09.52_PM.png?ex=6828c334&is=682771b4&hm=e36d669af4c733fbbf04ac7a15395e86232ccecfa54ac4365511fbc5447303fa&
k
Hey, Could you please schedule a brief call at your convenience so we can discuss this matter in detail? Kindly use the following link to book a suitable time: .
l
Hey man, that usually happens to me when I have some validation error in some of the fields. Sometimes the element is collapsed so you cannot even see it, but check everything and you'll find it. @User I would recommend to implement a focus on the error or a validation tooltip on the Publish button to improve UI/UX
k
Hey, can you send me a screen recording video that walks through the issue you are facing? It would be easier for me to understand your issue and help you out with it. Also can you provide the assistant id, org id, and account email address in which you are seeing this?
l
Issue is resolved!
k
Glad you were able to resolve it! Please reach out to us if you have any other questions regarding this issue
l
Thanks! If you could kindly help with the custom tool not picking up order problem that'd be great!
k
Can you send me the latest call_id?
l
I think you are already helping with it?
k
Marking this ticket as Solved ✅