πŸ“¨ Subject:🚨 Assistant Overwrites request-complet...
# support
a
We're having an issue where our AI receptionist is not speaking the pricing result, even though everything appears to be configured properly. The get_pricing tool calls correctly and returns a valid response: json CopyEdit { "match_found": "true", "price_string": "$150.00" } Tool is defined with this request-complete block: json CopyEdit { "type": "request-complete", "content": "The price is [price_string]. Would you like to go ahead and schedule the appointment?", "conditions": [ { "param": "match_found", "value": "true", "operator": "eq" } ] } Assistant prompt clearly states: β€œDo not speak immediately after tool calls; let the tool response speak instead.” The tool is not async, and blocking is set to true on the request-start message. ❌ What’s Going Wrong After calling the tool, the assistant still speaks manually: β€œLet me check the pricing for you. 1 moment, please.” This overrides or suppresses the request-complete message, even though the match was successful and tool messages are defined. πŸ§ͺ Test Info Tool ID: eefd335d-9ba9-44db-9193-b5010f758543 Call ID: 1a7dfa3f-cac7-4069-9e66-eaf9a36ee725 Tool Call ID: call_DQ7c1KRVOZrUzBMRKoTL6EMQ Assistant ID: 8de39e0c-9a38-4350-9475-036d9e91f178 Request Timestamp: 2025-05-14 18:10:29 UTC Note: We've tested this with both: A local Flask API And a Render-hosted Flask endpoint Both return the same exact result and behavior β€” pricing match is found, but the response is not spoken by the assistant. πŸ™ Request Could you please help confirm: Is this a known issue where request-complete gets ignored if the assistant speaks afterward? Should we be changing something in the tool definition or prompt to force the tool message? Can you verify whether the request-complete message is actually getting queued and spoken by Vapi? Everything on our end appears to be wired up correctly, but we're still stuck at this last mile.#1211483291191083018
k
Hey, Could you please schedule a brief call at your convenience so we can discuss this matter in detail? Kindly use the following link to book a suitable time: .