Hi! I’m trying to build a workflow in
# office-hours
m
Hi! I’m trying to build a workflow in vapi using a Conversational Node that gathers multiple types of information from the caller in a smooth, guided way. I’ve read the documentation, but it seems like the Conversational Node is mostly described as being used for casual conversation (like small talk at the end of a call). Is that really the case? Because what I want is to guide the caller through a structured flow and gather the following: • Phone number • Email address • Detailed info about the job they need help with • Their address • If they want to send photos • And also: greet them in the beginning, and thank them at the end Is the Conversational Node the right tool for this? If yes: please explain how to structure it so it gathers multiple fields cleanly. If no: what should I use instead? Thanks – I’m really trying to make this work.
s
Yes, the conversational node is the right choice.
Can you share your workflow ID? I want to understand your use case to see why it’s not working for you.
2 Views