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Added external call options in the tools. The agent says the call is transferred but not receiving the external call. How to troubleshoot the issue? #agents

Hey! To help track down this issue, could you share:

- The call ID
- When exactly this happened (the timestamp)
- What response you expected to get
- What response you actually got instead  
  This would really help us figure out what went wrong!

Call transfer will only work with a workflow now

<@1131617802298609665> oh okay so there is no way to transfer call using an assistant is it ? In that case how can I add my agent to workflow and get the call transferred when required to an external number ?

<@865531204849500190> 

- The call ID: 03047073-4eaa-4a9a-be13-378a769ea32a
- When exactly this happened (the timestamp) : **18th May - 09:13 UTC **
- What response you expected to get : The response was fine but I did not get any call transferred to external number.
- What response you actually got instead - I got the response "Transferring the call now" but no call received on the provided number.

Attached logs for reference. Also <@1131617802298609665> mentioned does only workflows support call routing now ?
https://cdn.discordapp.com/attachments/1373373730008334416/1373592705455886338/logs.txt?ex=682af965&is=6829a7e5&hm=efd96e7ea520e32423eeddd56d194843de0da635369bf763a36303475c0c5e3c&

Here is the log from that call id you provided:   
  
{ "name": "transferCall", "role": "tool_call_result", "time": 1747559617810, "result": "Success.", "toolCallId": "1747559616184-ey5ikup1t", "secondsFromStart": 11.153 }  
  
The transfer destination was {\\"destination\\": \\"+353xxxxx321\\"}" and the call-ended-reason is "endedReason": "assistant-forwarded-call", suggesting that the call forwarded, but possibly the other phone was not set up correctly or was the incorrect number. Please confirm some of these details and let us know how we can help.