Reporting inconsistencies
# support
s
My team is trying to figure out the actual usage (call minutes) from the dashboard, but we are getting inconsistent numbers. Org ID: 64efdb30-2ad1-419e-a29d-b866c996fa58 Billing Page - 4/23/2025 - 36.007 minutes Overview Charts - 4/23/2025- 43.614 minutes Call Logs Export - 4/23/2025 - 15.716 minutes which one is the accurate number? I am assuming it has something to do with timezones, which of these page is using UTC and which is using the local browser timezone, and if this is the case then why 3 different numbers? why not just two? (UTC & Users local timezone)
p
Hey Shawn, could you send over a screenshot? I need to check with the team about it.
p
Thanks, let me see.
Just to keep you in loop, reported it to the team. Will get back to you as soon as I have something for you!
s
Thank you!