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Custom message in Spanish not displayed correctly ...
# support
c
I’m developing a voice agent that schedules appointments and uses several tools, including the transfer call function. I’ve properly configured the custom message that should be spoken to the user before transferring the call: "Un momento, por favor, te transfiero con uno de nuestros especialistas." However, when the transfer action is triggered, the assistant defaults to saying: "Transferring the call now." This happens even though the message is correctly defined in Spanish, with proper formatting and syntax. I’ve verified that the value is set correctly in the tool, but it gets ignored and replaced by the default English message. Please review this behavior, as the tool should respect the custom user message — just like the other tools in the assistant do. https://cdn.discordapp.com/attachments/1374119091551604838/1374119091824099390/image.png?ex=682ce3a1&is=682b9221&hm=618480f39a7589ebcc4b9a6bea9967248e5bee06f8f4b1b0fdc6a17749a99e6f& https://cdn.discordapp.com/attachments/1374119091551604838/1374119092113510511/Captura_de_pantalla_2025-05-19_221334.png?ex=682ce3a1&is=682b9221&hm=ddb4d88daf868c9d778a9e8405edd6de89f585b0330e13fd2f761554c4786738&
v
Thank you for the detailed description. To help diagnose why your custom Spanish message is being ignored during call transfer, could you confirm which transfer mode you are using (e.g., "blind transfer", "warm-transfer-with-message", etc.) and whether the 
message
property is set directly in the destination configuration for the transferCall tool? This will help determine if the configuration matches what the documentation expects for custom messages to be respected. Sources: - [Vapi Call Forwarding Documentation](https://docs.vapi.ai/call-forwarding) - [Vapi Multilingual Support](https://docs.vapi.ai/customization/multilingual)
Try this troubleshooting step: Double-check that your 
transferCall
tool's destination entry includes the custom Spanish message in the 
message
field, like this:
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json
{
  "type": "number",
  "number": "+34123456789",
  "message": "Un momento, por favor, te transfiero con uno de nuestros especialistas."
}
If the message is set correctly and still ignored, this may be a platform issue—please contact Vapi support with your configuration details and a sample call log for further assistance. [See documentation example](https://docs.vapi.ai/call-forwarding#1-defining-destinations-and-messages) Sources: - [Call Forwarding Documentation – Defining Destinations and Messages](https://docs.vapi.ai/call-forwarding#1-defining-destinations-and-messages) - [Multilingual Support](https://docs.vapi.ai/customization/multilingual)
c
The transfer mode I am using is Blind transfer
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{
  "role": "bot",
  "time": 1747688377270,
  "source": "",
  "endTime": 1747688378670,
  "message": "Transfering de cold now.",
  "duration": 1400,
  "secondsFromStart": 18.94
}
I have just changed it and I am in the same situation { "role": "bot", "time": 1747688377270, "source": "", "endTime": 1747688378670, "message": "Transfering de cold now.", "duration": 1400, "secondsFromStart": 18.94 } https://cdn.discordapp.com/attachments/1374119091551604838/1374133948690731028/image.png?ex=682cf177&is=682b9ff7&hm=d61facbab67589223c119125a1b4b9dd282658b699c1e8f7d7b390f42e340b0c&
c
Hey, Can you send me the latest call_id? Along with that, can you provide me the duration in the recording where you had this issue?
c
Hello Sahil, sorry for the delay, now is currently working right
c
sg.
c
you can close the incident
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