Has anyone here ever successfully implemented a customer survey on satisfaction with call quality (CSAT score from 1-10)? I have defined in the system prompt that the AI agent should ask the customer at the end of the call how satisfied they were. However, the transcriber (Deepgram Nova 2) often does not capture the answer if the customer only says the number in one word. And if it transcribes the number correctly, it is not recorded correctly in the call summary or structured data in the analysis section.

Switch to the nova-2-phonecall model for better short-response transcription, enable numeral detection, increase structuredDataRequestTimeoutSeconds to 20, ensure your structured data schema is correct, and use the end-of-call report with a webhook to reliably capture and process the score.

Thanks alot. Will try.