To ensure the background sound is disabled for phone calls triggered via Make.com, explicitly set the

backgroundSound

parameter to

"off"

in your assistant configuration. For example:

json
{
  "backgroundSound": "off"
}

Double-check that this setting is included in the API payload sent from Make.com. If the issue persists, please provide the exact API request body for further troubleshooting or contact [Vapi support](https://docs.vapi.ai/support) for deeper investigation. Sources: - [Speech configuration – backgroundSound](https://docs.vapi.ai/customization/speech-configuration) - [Vapi Support](https://docs.vapi.ai/support)

For the call id you sent, it appears that the backgroundSound is still set to "office". Can you send a loom recording of you turning the feature off then making a call and send the call id for it so we can investigate further?