No tool ever works on my VAPI account.
# support
m
I tried connecting MCP, GHL booking and nothing works. I really want to connect our GHL to book meetings using VAPI. call id: 659896c1-49ce-4ff0-9a31-5b705a8d4a6b Is it a problem with our account type?
v
Thanks for sharing the details. To help diagnose the issue, could you let me know if you see any specific error messages or codes when trying to connect MCP or GoHighLevel tools in your Vapi dashboard? This will help narrow down whether it's a configuration, permission, or account-related problem. If you have screenshots or exact error text, that would be helpful as well. Sources: - [Vapi MCP Tool Documentation](https://docs.vapi.ai/tools/mcp) - [GoHighLevel Integration Guide](https://docs.vapi.ai/tools/go-high-level) - [Vapi Support Options](https://docs.vapi.ai/support)
and this is the prompt for the assistant
@Vapi Support Bot
k
{ "name": "get_duplicate_contact", "role": "tool_call_result", "time": 1747787668737, "result": "GoHighLevelMCPCredential or its authenticationSession not found.", "toolCallId": "call_ogMVhYmfXX9KE9ibVWiZOuYb", "secondsFromStart": 129.257 Please check your authentication and make sure it is valid. If you are still having issues, try to disconnect and reconnect your GHL account credentials from your VAPI account. Let us know if you want to troubleshoot some other calls or tools
x
even me I have the same issue too
k
Hey Mo Toukhy, did you get a chance to check your credentials as Kyle has asked you? If not, it's a gentle reminder to continue this thread.
Hey @xaviernexus, can you please create a new ticket for your issue?