Workflow and assistant issue
# support
v
Try this: Make sure your workflow is fully configured, saved, and published in the Vapi dashboard. After that, refresh the phone number settings page—**you should then be able to select your workflow as the entry point for inbound calls**. If it still doesn't appear, check the [Workflows documentation](https://docs.vapi.ai/workflows) for any additional requirements or contact Vapi support for UI issues. Sources: - [Changelog: May 6, 2025 – Use Workflows as Call Entry Points](https://docs.vapi.ai/changelog/2025/5/6) - [Workflows documentation](https://docs.vapi.ai/workflows)
Try refreshing your browser and ensure your workflow is saved and published in the dashboard. After doing so, revisit the phone number settings—your workflow should now appear in the "Workflow" dropdown for selection. If it still doesn't show, double-check that your workflow is fully configured and has no dangling or unconnected nodes, as incomplete workflows cannot be assigned ([see documentation](https://docs.vapi.ai/changelog/2025/5/6)). Source: - [Vapi Changelog, May 6, 2025](https://docs.vapi.ai/changelog/2025/5/6)
s
@brucey007 The Workflow<> Phone Number seciton is working for me. Now you cannot attach the assistant to the workflow. For strcutured data you have to use assistants instead for some more time. https://cdn.discordapp.com/attachments/1374665546049650729/1374885592499884042/image.png?ex=682fad7d&is=682e5bfd&hm=5631ad576d86dd273ca35253d465e5ad7001ae7787741ff9624adc7d5d3d1d26&
b
Sorry, I do not understand what you are saying? Can i use the assistant and the workflow together to extract variables s from the conversation? Or do i have to use the structured data? if both are present, will this cause confusion?
k
If you are attaching an assistant to a phone number, you cannot use a workflow. If you attach a workflow to a phone number, you won't be able to use an assistant. You can use an assistant in the meantime to extract data into variables, as we will be making some changes that will improve structuredData tonight.