voicemail detection changes
# support
j
how does the new post in announcements about voicemail impact if i have have been using twilio for voicemail detection? will that continue to work, or do i need to change my model config? I never had tool calling for voicemail detection .
v
You can continue using Twilio for voicemail detection—no immediate config change is required. However, Vapi now recommends the new
vapi
provider for better speed and accuracy. If you want to update, you can set your assistant config like this:
Copy code
json
"voicemailDetection": {
  "provider": "vapi"
}
Twilio remains supported as a legacy option, so your current setup will keep working unless you choose to switch. Sources: - [Vapi Voicemail Detection Documentation](https://docs.vapi.ai/calls/voicemail-detection) - [Vapi Changelog April 27, 2025](https://docs.vapi.ai/changelog/2025/4/27)
k
Your current Twilio voicemail detection setup will keep working, but Vapi’s new default system offers faster, more accurate detection, if you want to use it, just update your assistant config to set "provider": "vapi" instead of "twilio".
g
Does Vapi's voicemail detection support other languages as English out of the box, German for example?
k
Yes, we do support other languages as well. Give it a try and let me know how it goes for you.
a
my voicemail detection barley works @Shubham Bajaj
k
Hey @Abe, could you please create a new support ticket and share the call IDs and tag me over there?
a
how do I create a support ticket? @Shubham Bajaj
s
@Kings_big💫 can you please help him.
a
@Kings_big💫
@Shubham Bajaj - I need help here
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