Latency Much Higher Than Expected (sometimes it ju...
# support
y
Often, the delay is much longer with some calls. Or, the assistant does no reply at all when the user clearly and loudly replies. Can you help take a look at my settings, CPU allotment, or whatever else may be causing this to find a fix?
v
Thanks for reaching out! To help pinpoint the cause of the high latency and missed replies, could you let me know if you’re seeing any specific error codes or call end reasons in your [Vapi call logs](https://dashboard.vapi.ai/calls) when the assistant fails to respond? This will help narrow down whether it’s a configuration, resource, or connectivity issue. Sources: - [Vapi FAQ](https://docs.vapi.ai/faq) - [Speech Configuration](https://docs.vapi.ai/customization/speech-configuration) - [Call End Reasons](https://docs.vapi.ai/calls/call-ended-reason) - [How Vapi Works](https://docs.vapi.ai/how-vapi-works)
y
I am seeing err0r logs:
Copy code
Request

Response

Miscellaneous
Started At
2025-05-21 16:35:44.472

.
Finished At
2025-05-21 16:35:44.483

.
Duration
0.01

.
URL
https://internal-api.aws-us-west-2-backend-production1.vapi.ai:10443/call/5b4a7d8d-6b7d-4203-8ce5-8b76ad5c7d16

.
Path
/call/5b4a7d8d-6b7d-4203-8ce5-8b76ad5c7d16

.
Method
GET

.
Headers
{
  "accept-encoding": "gzip, br",
  "accept": "*/*"
}

.
Body
{}

.

`
Copy code
Request

Response

Miscellaneous
Code
404

.
Body
{}
Based on the error logs, output the possible causes and associated fixes for this issue
Hello?
a
Hey! To help track down this issue, could you share: - The call ID - When exactly this happened (the timestamp) - What response you expected to get - What response you actually got instead This would really help us figure out what went wrong!