Suddenly getting charged for TTS
# support
b
Hi there. As of yesterday I am suddenly being charged for every call that is being made to my assistant numbers. I have not gone over the 1k free minutes nor have I changed any of the material settings of the assistant. I changed the prompt slightly (made it shorter), added Liquidtext to pass today's date, and slightly changed the success eval. I also created a new assistant with identical settings and attached it to a new phone number. I am being charged for both currently. In the call logs it says I'm being charged for 'TTS', and I can't seem to find anything meaningful about why I'm suddenly being charged for it. Starting from Call ID c39d8f0c-65bb-4d97-8732-c70f60f35ed2 on May 20, 2025 15:54pm Any ideas what I can do here? https://cdn.discordapp.com/attachments/1374804535570071696/1374804535767335092/Screenshot_2025-05-21_at_1.41.13_PM.png?ex=682f61ff&is=682e107f&hm=52a909202bb850b2d083bcf06e6abb5722cabf9eb0035087ed3746e4f670e1b2& https://cdn.discordapp.com/attachments/1374804535570071696/1374804536291754177/Screenshot_2025-05-21_at_1.41.26_PM.png?ex=682f6200&is=682e1080&hm=1b33c2545234118c3fca3d28e2cfcb49cfe849e9b3dc4faa9896067d0b022a1f&
v
Since the documentation does not explain a sudden change in TTS billing, the best next step is to contact Vapi support directly at [support@vapi.ai](support@vapi.ai) with your account details and call logs. They can investigate your specific case and clarify why you are being charged for TTS despite not exceeding your free minutes. This will ensure you get an accurate and account-specific resolution quickly. Sources: - [Provider Keys documentation](https://docs.vapi.ai/customization/provider-keys) - [Support documentation](https://docs.vapi.ai/support)
Suggestion: Since you have not exceeded your 1,000 free minutes and haven't made material changes to your assistant, the best next step is to contact Vapi support directly with your call logs and account details. They can investigate your billing issue and clarify why TTS charges started appearing. You can reach support here: [Vapi Support](https://docs.vapi.ai/support) ([source](https://docs.vapi.ai/faq)). Source: - [Vapi FAQ](https://docs.vapi.ai/faq)
k
Hey Billie, can you share your Org ID with me? I'll quickly take a look why you are being charged for your calls if your 1000 minutes are not over yet.