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Missing Team Invitations
# support
f
Hello, I sent 2 invitations to my team members and the email never arrived. We checked all folders including spam/junk. Info@skinchx.com.au and comanschristine@gmail.com
v
Thank you for letting us know. To help us investigate, could you confirm if the invitations appear as "pending" or "sent" in your Vapi org users page? This will help determine if the issue is with email delivery or the invitation process itself. If needed, you can also reach out to [Vapi support](support@vapi.ai) for direct assistance ([support documentation](https://docs.vapi.ai/support)). Sources: - [Vapi Support Documentation](https://docs.vapi.ai/support) - [Vapi Changelog Invite Multiple Users](https://docs.vapi.ai/changelog/2024/10/22)
u
Hi, @FeliciaJeanW
Can I intend this?
I am very interested.
f
v
Hey FeliciaJeanWm could you ask your team members again to check if they have received the invite? Even if they won't get the email, they still get added to the org as a member. Can you ask them to check if they get added? If not, I'll suggest you to share your org ID, I'll take care of the rest of the process.
f
She did check her account there was nothing there.
Where do I find org id?
v
You can find that over here
f
Can’t even login under info@skinchx.com.au
70f79e8a-5973-4847-9bfb-1c34e3cede19
This is the ORG ID. I was able to login but it forced me to do identity verification.
My team member on info@skinchx.com.au was asked to do the identity verification, but was not able to do it yet. Perhaps her account needs some token reset to allow her to login (see loading video above)
v
Hey Felicia, sorry to hear you're having this issue. I've escalated it to the team and will get back to you with an update as soon as I have something.
f
Thank you.
Any update on this? We can’t pay money until this is fixed. 😒
v
Hey Felicia, it's resolved now. Can I go ahead and delete the Info@skinchx.com.au and comanschristine@gmail.com accounts? This will remove them from the database, and the next time you invite, it should work.
f
Okay yes.
I think that she paid in some money. Will that be refunded??
v
It was paid last month of 10$ and yes we can refund it.
f
Thank you. Please refund and we will repurchase once everything is working correctly.
Just confirm when the refund is complete and the accounts are removed so I can invite again.
v
Done, you are good to go.
f
Thank you!!
@User I just logged in trying to fix this. I removed the email invitations from the ORG list, then registered again with the info@skinchx.com.au email. Then I sent a new invitation. It did not arrive in the email again.
She has logged in and verified her identity, but we still see a spinning loading screen.
v
f
I am telling you that she cannot even login!
It’s fine, we are going to find another company. Bye.
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