pipeline-error-openai-403-model-access-denied
# support
c
We are getting a lot of this kind of error: "An error occurred in this call: pipeline-error-openai-403-model-access-denied". Where can I get more information what is wrong about the "access-denied"? The error is shown in the 'Call logs -> End reason' column. Please excuse me, I am new here in this Discord and have trouble to understand where and how to search, I guess the same issue and solution is discussed already.
v
The error
pipeline-error-openai-403-model-access-denied
means your OpenAI API key does not have access to the requested model.
To resolve this, double-check that your API key is valid and has permission for the specific model you are trying to use (for example, some models require special access or are not available to all accounts). If you continue to see this error, try using a different model or contact OpenAI support to verify your account's access. You can also review your call logs in the Vapi dashboard for more details: Dashboard → Calls → End reason column ([Vapi docs](https://docs.vapi.ai/calls/call-ended-reason)). Sources: - [Call ended reasons (Vapi documentation)](https://docs.vapi.ai/calls/call-ended-reason) - [Provider Keys (Vapi documentation)](https://docs.vapi.ai/customization/provider-keys)
v
Hey, Can you send me the latest call_id?