VAPI Minutes Dropped from 1000 to 9 Unexpectedly
# supportd
Dhruv
05/22/2025, 1:51 PMHi VAPI Team! 👋
I’m actively building a project for the VAPI Challenge and had previously received the 1000 minutes grant. However, today I noticed that my available minutes suddenly dropped to around 9, even though I haven’t used them all.
Could someone please help me check what might’ve happened? I’d really appreciate a quick response as I’m mid-development and hoping to keep momentum.
Thanks in advance!
https://cdn.discordapp.com/attachments/1375108821734785065/1375108821961146408/Screenshot_2025-05-22_at_7.21.16_PM.png?ex=68307d63&is=682f2be3&hm=9ce77ef75ed3abf6f66e2709b153e76ac948d985e9edd6368de5f975a9594df1&
v
Vapi Support Bot
05/22/2025, 1:52 PMSorry to hear about your minutes dropping unexpectedly! For urgent account or credit issues like this, the fastest way to get help is to email support@vapi.ai or post in the #support channel on the [Vapi Discord](https://discord.com/invite/pUFNcf2WmH). Please include your account details and a screenshot for quicker resolution. The support team can investigate your grant status and restore your minutes if needed.
Source:
- [Vapi Support Documentation](https://docs.vapi.ai/support)
Vapi Support Bot
05/22/2025, 1:53 PMThank you for sharing the details and screenshot. Based on the recent changes to Vapi's billing and credit system, your account now shows "8.83 credits left," but the sudden drop in available minutes is not explained in the documentation.
To help us investigate further, could you please confirm if you recently received any notifications or emails from Vapi regarding changes to your grant minutes or account status?
Sources:
- [Vapi Changelog November 30, 2024](https://docs.vapi.ai/changelog/2024/11/30)
- [Vapi Changelog October 10, 2024](https://docs.vapi.ai/changelog/2024/10/10)
d
Dhruv
05/22/2025, 2:00 PM@User No, I haven't received any recent mail regarding changes.
Here is my Account Email Id: dhruvmaniya1998@gmail.com for you reference.
k
Kyle
05/22/2025, 3:10 PMHey @Dhruv can you share your org_id?
d
Dhruv
05/23/2025, 4:36 AM1f4bfd9a-e174-45ba-8bd6-7b4548851d7e
v
Vapi Support Bot
05/23/2025, 4:37 AMFor urgent issues like your minutes dropping unexpectedly, the best next step is to email support@vapi.ai or post in the #support channel on the [Vapi Discord](https://discord.com/invite/pUFNcf2WmH).
Include your org_id (
1f4bfd9a-e174-45ba-8bd6-7b4548851d7ed
Dhruv
05/23/2025, 11:26 AM@Shubham Bajaj Can you please check and update?
v
Vapi Support Bot
05/23/2025, 11:27 AMAction Required:
For the fastest resolution, please email support@vapi.ai or post in the #support channel on the [Vapi Discord](https://discord.com/invite/pUFNcf2WmH).
Include:
- Your org_id:
1f4bfd9a-e174-45ba-8bd6-7b4548851d7eVapi Support Bot
05/23/2025, 11:27 AMFor urgent issues like your minutes dropping unexpectedly, please email support@vapi.ai or post in the #support channel on the [Vapi Discord](https://discord.com/invite/pUFNcf2WmH).
Include your org_id (
1f4bfd9a-e174-45ba-8bd6-7b4548851d7ek
Kyle
05/23/2025, 1:07 PMDear Dhruv,
I understand your concerns regarding the free minutes plan. I would like to inform you that we have discounted this plan, and we also provide $10 in free credits when you create a new account.
d
Dhruv
05/23/2025, 1:19 PMSahil, are there any more free credits or resources being provided for the Vapi build challenge for app development?
k
Kyle
05/23/2025, 1:21 PMYou can send email at [yoshita@vapi.ai](yoshita@vapi.ai) she can help you out with it.