I have a few issues: 1. The assistant is not calling the check_job_status tool when its supposed to. 2. The assistant is saying Hold On a sec, Please hold on over and over. 3. Assistant transferred call to wrong number. Call ID: 0b26a668-94d1-47aa-a212-b57f79de9442

Thank you for sharing these issues. To help diagnose why the

check_job_status

tool is not being called, could you please confirm if the tool is correctly configured and linked to your assistant in the Vapi dashboard, and if there are any relevant error logs for Call ID: 0b26a668-94d1-47aa-a212-b57f79de9442? Sources: - [Custom Tools Guide](https://docs.vapi.ai/tools/custom-tools) - [Call Forwarding Guide](https://docs.vapi.ai/call-forwarding)

ALso called start_tech_broadcast more than once. It needs to call this tool once and not again no matter what.

Hey! To help track down this issue, could you share: - When exactly this happened (the timestamp) - What response you expected to get - What response you actually got instead This would really help us figure out what went wrong!

Hi Shubham, If you listen to the call and look at the prompt you can hear what I mean. Also when you look at the logs you can see the assistant called start_tech_broadcast more than once.

Thank you for the details so far. To help us pinpoint the issue, could you please confirm whether the

check_job_status

tool is currently visible and properly linked to your assistant in the Vapi dashboard for Call ID:

0b26a668-94d1-47aa-a212-b57f79de9442

? This will help us determine if the problem is with configuration or tool invocation. For reference, you can review the [Custom Tools Guide](https://docs.vapi.ai/tools/custom-tools) for setup steps. Sources: - [Custom Tools Guide](https://docs.vapi.ai/tools/custom-tools) - [Call Forwarding Guide](https://docs.vapi.ai/call-forwarding)

Also the agent keeps on syaing Hold On A sec, etc. I alraedy disabled this in tool messages

Thank you for the detailed feedback. To help pinpoint the issue with tool calling (especially for

check_job_status

and tools being called multiple times or not at all), could you please share a screenshot or snippet of your assistant's tool configuration from the Vapi dashboard for one of the affected calls? This will help us verify if the tools are set up and linked correctly. If you need guidance on where to find this, let me know! Sources: - [Custom Tools Guide](https://docs.vapi.ai/tools/custom-tools) - [Call Forwarding Guide](https://docs.vapi.ai/call-forwarding)

Hey, I just looked into your shared call IDs. The one had the symptoms you mentioned, but the latest one (or the recent one) didn't. The parallel tools calling is because of your prompt, and you have to do a rework on your prompting. You can use the help of other LLMs by passing in your transcript system from modal context and then through expected input and output and through their cycle of equation you can make it work according to you. Regarding agent voicing out unwanted messages, you have to set the tool messages request response delayed and request start content to empty string. Let me know how it goes for you.