Hi everyone, I recently switched from Retell to VAPI and I'm really enjoying the experience so far—great tool! However, I ran into an issue with the warm transfer feature. In Retell, when I did a warm transfer, the new destination would receive a short 3–7 second summary of the call (including caller name, reason for the call, etc.). This was super helpful for context. I noticed VAPI has a "warm transfer with summary" option as well, but it doesn’t seem to be working for me. The transfer happens, but there’s no summary played for the recipient. Has anyone else experienced this? Am I missing something in the setup? Would really appreciate any guidance or suggestions! Thank you in advance!

Ensure the transferPlan is set to "warm-transfer-with-summary," with summaryPlan.enabled: true, and includes properly formatted messages using {{transcript}}. Additionally, review call logs and explore alternate modes such as "warm-transfer-wait-for-operator-to-speak-first-and-then-say-summary."