@Shubham Bajaj We’re adding a call transfer feature where, if the customer asks speak to the admin, the call is forwarded to a static number using a predefined function to forward the call. If the customer wants to connect with a service provider, we’ve created a dynamic tool call that fetches the number based on a logid, and then uses the transfer_to_dynamic_number tool. However, the issue is that even when the customer asks for a service provider, the call always goes to the admin, indicating that the logic is incorrectly defaulting to the admin transfer function.